Making Online Qual Effortless
Get tips and inspiration for your online + mobile qualitative research
Written by our own experts and other leading thinkers in the market research industry, we’ll help you get the most from the new techniques and tools on offer for richer, faster insight.
We are big believers that every qualitative research method has it’s pros and cons. Researchers need to use the right ones at the right times to get the insights they need. Face-to-face research has the obvious advantage of enabling you to see the ‘whites of the participants eyes’ and read their body language. Online qualitative research enables participants to give greater consideration to their responses and go into greater depth. Mobile enables you be there ‘in the moment’ with participants and capture thoughts and experiences with rich, emotive media.
The odd one out is live online focus groups. They don’t enable you to do anything better, bar extending geographic reach.
Despite all the troubles, research in the country continues. We’ve now added Ukrainian to the list of available languages on the Liveminds platform. According to a March 2010 poll by Research & Branding Group, it is the native language of 65% of Ukraine’s population, with Russian at 33%. So that’s another 31 million people you can now interact with on Liveminds.
CC Image courtesy of Wikipedia.
The limitations of traditional market research, when applied to customer decision making are well documented. Face to face groups are subject to dominant voices, an instinct to please the questioner and the behavioural bias towards herding leading to collective views.
The effect of these limitations can to some extent be offset by clever facilitation. But the biggest problem remains – that groups are too far removed from actual customer experience. Even the use of clip board surveys at shop exists still do not get close enough to the moments that matter.
Google Glass Image from Wikipedia.org
Everyday we are confronted with a massive amount of information – emails and text messages and gas bills and Chinese takeaway menus and movie posters and newspaper articles – right down to the painted signs warning us to look left or right before stepping off the kerb on every major intersection in London.
Words are everywhere.
A study published in the journal Science found that “there is now 295 exabytes of data floating around the world – that’s 29,500,000,000,000,000,000,000 pieces of information.” (Yes, that’s a number with 20 zeroes in it.) On average, we consume about 100,000 words a day. That’s a lot of words to digest in a single day.
CC Image courtesy of Bobcatnorth on Flickr.
Recently, I was at dinner party and someone mentioned the Future Islands video that went viral last month. The video shows front man, Sam Herring, dancing like a mad man on David Letterman. The general reaction at the dinner table was laughter and the group unequivocally agreed that Herring was a corny buffoon.
Personally, I find that kind of passion refreshing. However, rather than state my opinion, I simply laughed with the rest of the group and went back to my steak & ale pie.
CC Image courtesy of Shawn Ahmed on Flickr
Most of us, at one point or another, have been in a situation where others have influenced our opinions. Imagine you were in a group where 9 out of 10 people didn’t share your point of view on a subject. Would you start doubting yourself? Or would you stand your ground?
As the meteoric rise of Google’s Chrome ‘fast’ browser has shown, speed is the most important thing to most web users. A new ad campaign by a Swedish broadband provider illustrates this brilliantly, using Facebook’s newly purchased VR technology Oculus Rift, to show how real life would be if you had to ‘live with lag.’
We’ve already made some big speed boosts to Liveminds over the last few months.
CC Image courtesy of www.GlynLowe.com on Flickr.
You may not know that Liveminds qualitative research platform can be completely customised to match your or your client’s branding. We’ve consistently found that custom branded accounts help agencies sell their online research services to clients and also get their own team more inspired about offering and running online work.
All you need to do is give our design team your website address, or, if you want to get a bit more creative, give us a short brief and provide the design assets you want us to use.
Our design and development team will match your Liveminds account to that look and feel, enabling you to sell the platform as your own, or give participants in a community a completely branded experience. This screenshot shows you the level of customisation you can achieve.
A security flaw has been discovered in the popular OpenSSL cryptographic software library that is used by many online platforms and services.
The bug, nicknamed “Heartbleed” has been making dramatic headlines in the consumer press. Having reviewed our server infrastructure we are confident that the Liveminds platform was never vulnerable to the “Heartbleed” bug because it was never running a vulnerable version of OpenSSL.
Anyone wishing to change their password as a precaution should follow these steps:
- Log in to your Liveminds account.
- Access your profile by clicking your name in the top right of the screen.
- Click the “Manage Your Account” button just above your profile information.
- Choose “Change Your Password…” and follow the on-screen instructions.
Did you know you can export your content, exactly as you want it, by using the Spotlight tool?
Participants in Liveminds projects write more than a page a day, on average. Add in illustrative images and personal video clips and the amount of data gathered in online projects can be quite staggering. Lots of researchers still prefer to do their analysis offline. Using the right export tool in the right way, will help you with with the process and save you time.
In this post we’ll show you how easy it is to do in Liveminds.
CC Image courtesy of Chris Goldberg on Flickr
Some researchers assume that working online will be a magic bullet to the usual cost of incentivising participants. It’s not. Time is still money.
People’s time needs to be rewarded properly, wherever, and however, they are engaging with your research. Otherwise, they simply won’t give you the depth your project deserves. Put yourself in their shoes – would you treat two hours of your week spent talking online to strangers, any differently to two hours spent in a focus group? In 4 years of running qualitative research projects on Liveminds, we’ve been very proud to see, again and again, participants’ high activation rates, high engagement rates and high completion rates. If ever we don’t, we follow up to see what participants were paid. Guess what? It’s ALWAYS the problem.